Technical Support Engineer

Technical Support Engineer

Technical Support Engineer, at Ignite Technologies, we are reinventing the enterprise software industry. Our “Netflix for Enterprise Software” model is changing the game for how enterprises buy software, and a key element of our growth strategy is to drive great customer experiences across our broad and growing library of solutions.

Support Engineer Key Responsibilities

Diagnosing, troubleshooting, and developing new solutions, that solve the root cause of customer problems in tickets elevated from our L1 support team, Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English, Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.

Important! If you do not receive an email from us: First, emails may take up to 15 minutes to send, refresh and check again. Second, check your spam and junk folders for an email from our partners at Crossover.com, mark as “Not Spam” since you will receive other emails as well. Third, we will send to whatever email account you indicated on the Apply form - by default. That is the email address you use as your LinkedIn username and it might be different than the one you have already checked, If all else fails, just visit. https://jobs.crossover.com directly, search for this job, and click “Apply”. You will be prompted to reset your password if you already applied using LinkedIn EasyApply. وظائف مصر اليوم

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