Technical Support Engineer
Technical Support Engineer
Technical Support Engineer, at Ignite Technologies, we are reinventing the enterprise software industry. Our “Netflix for Enterprise Software” model is changing the game for how enterprises buy software, and a key element of our growth strategy is to drive great customer experiences across our broad and growing library of solutions.
Support Engineer Key Responsibilities
Diagnosing, troubleshooting, and developing new solutions, that solve the root cause of customer problems in tickets elevated from our L1 support team, Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English, Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.
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